Specialized Skill Sets on an
As-Needed Basis, Plus: Maximum
Flexibility and "Bargaining Power!"

That’s the Cardware “Outsource Advantage!”
for associations, franchise groups, and buying groups

Cardware is structured to provide state and national associations (medical,
hospitality, retail, petroleum marketers, etc.), franchise (pizza, etc.) organizations,
and national buying groups (hardware, lumber, computer equipment, etc.) with
immediate, ongoing support for every electronic transaction.  Our service is ideal
where there’s a staff shortage, or hiring freeze – particularly when memberships
are growing and you need specialized skill sets on a lean, “as needed” basis.    

The services we offer are well thought-out, and constructed to the specific needs
of entities with 2000 to 60,000 members*. Specifically, we provide:

• Consistent delivery of quality POS equipment, supplies and services. 
  We “take ownership” of each member’s individual needs and
  working environment.

• Equipment purchase, rental and lease programs; expert repair of all
  major equipment brands

• Exceptional non-dues revenue programs and tax compliance assistance

• Fast, efficient member boarding, terminal programming, encryption and
  file building, as well as custom welcome letters, member kits, Quick Reference
  Guides and custom training designed specifically for members – (even those
  who are technology-challenged!)

• Highest levels of customer service, regardless of processor, through
  well-established economies of scale

• Ultimate flexibility where there’s an endorsed program in place. If there’s a
  desire to change endorser, Cardware assures there’s no degradation of service
  quality.  We are unique in that we are processor-independent, and work with
  all processors to facilitate the changeover.

Member Advantage:  The price of processing and the need for
quality can be separated.  Members can shop for the package that’s
best for them, knowing that whatever they choose, service and
supply quality will be maintained . . . seamlessly.

• Assistance with mandates, such as terminal compatibility with a particular card,
  truncation requirements, or other regulations governing receipts

• Expert “24/7” help desk services (including “branded” services where specified)
  for hardware, software, installation and procedural issues.  One important
  distinction:  the CardWare Help Desk is specifically structured to solve member
  issues in a single call, and to accurately diagnose difficulties so that unnecessary
  swap-outs are eliminated.

• Custom service options including next-day swap-outs for equipment
  that truly is malfunctioning

• Flexible supply restocking programs that prevent waste, minimize shipping costs

• A system proven to increase satisfaction and the perception of “value” by the member

* We also provide exceptional, cost-effective packages for smaller groups.

Fact:  There are now 8 processors, 12 manufacturers of terminals -
and each of those manufacturers has 3 or more devices.  Cardware
understands, and works successfully, with all of them. No other support
company offers our level of in-depth knowledge and hands-on experience.